Ordering & Shipping

Last updated: 10/2/26

Processing time

Orders usually ship within 2 to 3 business days (Monday to Friday, not counting holidays). Orders placed on a weekend or holiday are processed on the next business day. During launches, sales and restocks, it can take longer. We appreciate your patience, and the wait is worth it.

Shipping

We ship within the U.S. and to many countries around the world, with USPS. Shipping cost is shown at checkout before you pay. U.S. orders over $75 ship free.

Delivery time depends on the service and your address, and starts once your order ships, not when you place it. You will get an email with tracking when it goes out.

Pre-orders

Pre-order items ship on or around the date on the product page. If your order has pre-order and in-stock items, we may ship them separately.

Digital products

Digital planners are delivered right after your order is confirmed. Planners for our BES Digital Planners app appear in your app account. Sign in with the email you used at checkout, or link your order number in the app if your receipt went to a different address. Other digital products come by email or a download link. Check your spam folder, and email us if it does not arrive.

International orders

You are responsible for any customs, duties, taxes or brokerage fees charged by your country. They are not included in your order total. We are not responsible for packages returned or held by customs.

Lost, held or damaged packages

Shipping is a service you buy from USPS with your order, so lost, held or mis-delivered packages are handled with USPS. We cannot fix orders shipped to an incorrect address, so please check yours at checkout. If a package arrives damaged, see our Return & Refund Policy, or email hello@byevettesantos.com.